Type 1 - Connect

 View Only

Dexcom - replacement sensor

  • 1.  Dexcom - replacement sensor

    Posted 29-03-2023 23:58

    Hello everyone,

    Here is some information I thought might be helpful to share.

    I had an issue which caused me to phone the Dexcom support and I mentioned I had knocked a sensor off - my fault so I didn't expect Dexcom to replace it. The technician said they would replace it regardless. Apparently there is a limit on how many sensors we can get through the subsidy so Dexcom want to know about any sensor fails - even if it is users fault - so they can replace them at no cost separate from the subsidy. A pleasant surprise