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Airport security and Medtronic pumps/cgms

  • 1.  Airport security and Medtronic pumps/cgms

    Posted 27-06-2022 10:41
    Does anyone else have difficulty with security wanting you to go through the body scanner instead of the metal detector with your Medtronic pump? It is clear from the information from Medtronic and even a simple google search that metal detectors are suitable but not body scanners. However it is the 2nd time (2 out of 2) that I have had trouble at Canberra airport where they insisted and insisted I was safer to go through the body scanner. When I refused to do that but gladly offered any other option including a pat down they continue arguing the point until I was in tears. Eventually after making me stand aside and let everyone else through (humiliating) they surrounded me with 4 security while one did a pat down. The head security even told me that if I was making a report of the "incident" (his words), I was to say I "was then helped by the head of security"! He told me not to talk and listen to him while he said I should go through the body scanner. I did have a doctor's letter (organised after same issues earlier in the year) but unfortunately I couldn't access it as I had inadvertently put it in my jacket pocket ready but had to take my jacket off to go through security. They wouldn't let me access it. My belongings went through security a good while before me in the end and I was lucky I had family with me who collected it. It would have just sat for anyone to take… including the blood glucose machine I need to calibrate my sensor. The whole experience was awful. I have not had the same level of issues at Brisbane airport. Was it just me? Unlucky twice? Or do people just do what security say and go through the body scanner that Medtronic clearly advises not to - particularly at Canberra airport?

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    Michele
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  • 2.  RE: Airport security and Medtronic pumps/cgms

    Posted 27-06-2022 12:58
    Hi Michelle, So sorry to hear about your horrible experience at Canberra Airport, what can you expect, aren't they all public servants down there. Sorry that's just my sense of humour.
    You think that security people would have some training, heaven help us if it was something serious. I feel very sarcastic towards public servants currently, because I don't think they work to protect the public only themself's.
    Again sorry for your experience Michelle.
    Cheers Anita

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    Anita
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  • 3.  RE: Airport security and Medtronic pumps/cgms

    Posted 27-06-2022 19:50
    Edited by Diabetes Australia 27-06-2022 19:49
    So, that is where you have to write to QANTAS/VIRGINor whatever and tell them of your experience with Security. They pay for the service.

    Also tell them that you had been advised by the pump manufacturer not to use Body Scanners because of the radiation risk to the pump’s memory and to the sensor. If they were to insist then you would like to see their supervisor. And, further intransigence on their part would mean that you would want a letter from them about their insistence and that they would be liable for any repairs to your pump and medical bills if it malfunctioned. Pumps at $10,000 puts the fear of god into them.

    It only happened to me once. I won. But, it took calm insistence and refusal to comply with their ignorant posturing. Mine ended with me removing the pump for the minute it took to wipe it down for chemicals and me to step through the metal detector. That was in Denver.

    One can only assume that “he” had had a bad day, was unhappy, and you were female. I am male. That frightens them. Their behaviour towards women is NOT acceptable and you HAVE to complain.

    Regards
    David

    Adjunct Professor David H McKinnon
    School of Education
    Edith Cowan University
    Joondalup 6027, Perth
    Western Australia

    ________________________________

    This e-mail is confidential. If you are not the intended recipient you must not disclose or use the information contained within. If you have received it in error please return it to the sender via reply e-mail and delete any record of it from your system. The information contained within is not the opinion of Edith Cowan University in general and the University accepts no liability for the accuracy of the information provided.

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  • 4.  RE: Airport security and Medtronic pumps/cgms

    Posted 28-06-2022 07:27
    Hi Michele

    Sorry you have been treated so poorly.   For what it's worth, I have been forced to go through both x-ray and body scanners in foreign countries and it has thankfully had no affect on my pump. 

    I am British so have flown internationally a lot with my pump, but never with CGM (thanks Covid).    I had a horrible experience twice in Dubai, when I was  herded like a camel through the security  and pushed through the scanner, despite me trying to tell them about  my pump.   When my pump, happily sitting clipped in my undies, lit up like a Christmas tree, I was forced into a cubicle, where i was indicated to strip by two female security staff dressed in black burkhas.   I could only see their eyes and they do not like making eye contact.  They kept me in the cubicle for at least 10 minutes where they had a full on conversation in Arabic, looking at me all the the time while I was standing there.   I am blond with very fair skin and I felt awful.   This happened twice.   The second time, was much quicker and only one member of staff.  It was horrendous and I felt completely violated. 
    I will not fly through Dubai any more as it was so degrading.   

    I believe this sort of behaviour is due to lack of education and training on the part of the airline.  I did have a letter from my doctor,  but I was not allowed to touch my bag after the pulled me out of the queue.    Flying as as Type 1 is scary enough,  it doesn't need to be made harder by airlines who do not invest enough in education in order to make their customers feel safe and respected when travelling with them.  

    Im heading overseas in March next year, and will have my CGM in place......that'll be interesting.  

    Roll in 1 July........CGM subsidy for ALL type 1's..... 


    Jane 




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    Jane
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  • 5.  RE: Airport security and Medtronic pumps/cgms

    Posted 28-06-2022 08:07
    Hi Jane, David and Anita,

    Thanks for your replies :).

    Jane, where do you do you stop over these days? I flew to the UK in 2019 Xmas through Dubai and while I had no issues I was very nervous and decided I'd try a different stop over. 

    David, I will make a complaint and did so last time. It was the supervisor (head security) that I ended up dealing with but he was no better than any of the others. He also wouldn't tell me his name. I like the idea of the cost to them for $10 000. That indeed might make them listen. 

    I was travelling with my son (24yrs) and he spoke to head of security after the "incident" and with my doctors letter and he made excuses that they were short staffed (covid), had inadequate training, once he could see he was wrong. That's when he said to say he "helped" me in my complaint. :0

    I was not making a scene (they were by surrounding me and making me stand away and wait). Just quietly refusing the scanner and offering to do anything else instead. I think it was the fact that they wouldn't let me speak that upset me the most. 

    I am about to have my first grandchild in Canberra and I had intended making this a frequent flight. It's a long drive from Brisbane to avoid airport security but I am considering it now for some trips. 

    Thanks again for your replies. I was feeling quiet isolated and lacking a solution for the next time. The more I think about it, I will give the doctors letter to the 1st security person where you put you bags etc... the letter and hope for the best. 

    Michele 










  • 6.  RE: Airport security and Medtronic pumps/cgms

    Posted 28-06-2022 18:50
    Good luck with that next time Michelle. Being proactive is good. The 15hour drive is too much. You would be too wrecked for a couple of days to enjoy the new grandchild.

    Kind regards
    David

    Adjunct Professor David H McKinnon
    School of Education
    Edith Cowan University
    Joondalup 6027, Perth
    Western Australia

    ________________________________

    This e-mail is confidential. If you are not the intended recipient you must not disclose or use the information contained within. If you have received it in error please return it to the sender via reply e-mail and delete any record of it from your system. The information contained within is not the opinion of Edith Cowan University in general and the University accepts no liability for the accuracy of the information provided.

    CRICOS Provider No. 00279B
    RTO Code 4756