Type 1 - Connect

I have just been overseas and the flight came back through Perth, WA.  I use a DexcomG6 Sensor and a TSlim pump, and I had extra sensors in a clear bag which I showed them.   I gave them my paperwork about the Dexcom G6 sensor and my pump that stated it should not go through xray or metal detectors.  The Security staff appeared totally unaware of the way passengers using these, should be checked.  Several of them looked at it, appeared unaware of procedure and said I had to wait for their manager,  and were quite rude. I told them I had been through other airports and all they did was let me though another way other than the scan machine, did a pat down on me and a swipe test on the items.  Still seemed unaware and said again I had to wait for the manager.  When he finally came, he was very rude.  I was finally able to be let though, had the pat down and swipe test.    It was not just that they were unaware of procedure, but their attitude to me at the time.  I ended up very distressed by it and stunned that this was happening in an Australian airport.

I have flown in and out of Brisbane & Sydney airports several times and have never had a problem.

Carolyn

I have recently returned from Christmas with family in Perth. I use a Freestyle Libre 2 Sensor. The procedure on departure from Canberra was carried out with a minimum of fuss. I was directed around the scanner and patted down by a member of the security staff. My small bag of spare sensors was hand tested for chemicals. However, departure from Perth was a different matter. The member of security staff at the point where hand luggage is sent through didn't seem to understand what I was talking about. Another staff member said "I'll handle it". She walked off and never came back. I stood there and waited for a while. Another member of staff came up to me and directed me to go through the scanner. I explained the situation and she brought over a card with something printed on it. I told her that I was unable to read it without my glasses which were in my handbag going through security. She read out something about the technical details of the scanner and said it was safe. So I went through the scanner. The sensor I was wearing then proceeded to give very strange readings. I cross check with a blood test when they don't seem logical. After 24 hours, when I realised it was probably the airport body scanner that had caused the problem, so I removed the sensor and  replaced it. I'm going to be travelling around South America in September. Does anyone have experience of their airport?

I have just been overseas and the flight came back through Perth, WA.  I use a DexcomG6 Sensor and a TSlim pump, and I had extra sensors in a clear bag which I showed them.   I gave them my paperwork about the Dexcom G6 sensor and my pump that stated it should not go through xray or metal detectors.  The Security staff appeared totally unaware of the way passengers using these, should be checked.  Several of them looked at it, appeared unaware of procedure and said I had to wait for their manager,  and were quite rude. I told them I had been through other airports and all they did was let me though another way other than the scan machine, did a pat down on me and a swipe test on the items.  Still seemed unaware and said again I had to wait for the manager.  When he finally came, he was very rude.  I was finally able to be let though, had the pat down and swipe test.    It was not just that they were unaware of procedure, but their attitude to me at the time.  I ended up very distressed by it and stunned that this was happening in an Australian airport.

I have flown in and out of Brisbane & Sydney airports several times and have never had a problem.

Carolyn

Anna,  so sorry to hear how you were treated at Perth airport.  I will be travelling to Perth later in the year so will try and be prepared.

Having travelled domestic and overseas I have a letter from my Endocrinologist stating T1 etc. and needing to carry my medication with me  on board at all times.

I have recently returned from Christmas with family in Perth. I use a Freestyle Libre 2 Sensor. The procedure on departure from Canberra was carried out with a minimum of fuss. I was directed around the scanner and patted down by a member of the security staff. My small bag of spare sensors was hand tested for chemicals. However, departure from Perth was a different matter. The member of security staff at the point where hand luggage is sent through didn't seem to understand what I was talking about. Another staff member said "I'll handle it". She walked off and never came back. I stood there and waited for a while. Another member of staff came up to me and directed me to go through the scanner. I explained the situation and she brought over a card with something printed on it. I told her that I was unable to read it without my glasses which were in my handbag going through security. She read out something about the technical details of the scanner and said it was safe. So I went through the scanner. The sensor I was wearing then proceeded to give very strange readings. I cross check with a blood test when they don't seem logical. After 24 hours, when I realised it was probably the airport body scanner that had caused the problem, so I removed the sensor and  replaced it. I'm going to be travelling around South America in September. Does anyone have experience of their airport?

I have just been overseas and the flight came back through Perth, WA.  I use a DexcomG6 Sensor and a TSlim pump, and I had extra sensors in a clear bag which I showed them.   I gave them my paperwork about the Dexcom G6 sensor and my pump that stated it should not go through xray or metal detectors.  The Security staff appeared totally unaware of the way passengers using these, should be checked.  Several of them looked at it, appeared unaware of procedure and said I had to wait for their manager,  and were quite rude. I told them I had been through other airports and all they did was let me though another way other than the scan machine, did a pat down on me and a swipe test on the items.  Still seemed unaware and said again I had to wait for the manager.  When he finally came, he was very rude.  I was finally able to be let though, had the pat down and swipe test.    It was not just that they were unaware of procedure, but their attitude to me at the time.  I ended up very distressed by it and stunned that this was happening in an Australian airport.

I have flown in and out of Brisbane & Sydney airports several times and have never had a problem.

Carolyn

I have recently returned from Christmas with family in Perth. I use a Freestyle Libre 2 Sensor. The procedure on departure from Canberra was carried out with a minimum of fuss. I was directed around the scanner and patted down by a member of the security staff. My small bag of spare sensors was hand tested for chemicals. However, departure from Perth was a different matter. The member of security staff at the point where hand luggage is sent through didn't seem to understand what I was talking about. Another staff member said "I'll handle it". She walked off and never came back. I stood there and waited for a while. Another member of staff came up to me and directed me to go through the scanner. I explained the situation and she brought over a card with something printed on it. I told her that I was unable to read it without my glasses which were in my handbag going through security. She read out something about the technical details of the scanner and said it was safe. So I went through the scanner. The sensor I was wearing then proceeded to give very strange readings. I cross check with a blood test when they don't seem logical. After 24 hours, when I realised it was probably the airport body scanner that had caused the problem, so I removed the sensor and  replaced it. I'm going to be travelling around South America in September. Does anyone have experience of their airport?

I have just been overseas and the flight came back through Perth, WA.  I use a DexcomG6 Sensor and a TSlim pump, and I had extra sensors in a clear bag which I showed them.   I gave them my paperwork about the Dexcom G6 sensor and my pump that stated it should not go through xray or metal detectors.  The Security staff appeared totally unaware of the way passengers using these, should be checked.  Several of them looked at it, appeared unaware of procedure and said I had to wait for their manager,  and were quite rude. I told them I had been through other airports and all they did was let me though another way other than the scan machine, did a pat down on me and a swipe test on the items.  Still seemed unaware and said again I had to wait for the manager.  When he finally came, he was very rude.  I was finally able to be let though, had the pat down and swipe test.    It was not just that they were unaware of procedure, but their attitude to me at the time.  I ended up very distressed by it and stunned that this was happening in an Australian airport.

I have flown in and out of Brisbane & Sydney airports several times and have never had a problem.

Carolyn

Anna, sorry to hear.   Which type of scanner did you go through - metal detector (electromagnetic) or the body scanner (mm radar - stand with legs and arms apart) ?

I've been through Darwin, Melbourne, Brisbane and Townsville without any problems with my L2 or security.  (Maybe only Brisbane & Melbourne had body scanners).  On one occasion, a body scanner found my L2 and I pulled up my sleeve to show security and was waved through without comment.  On other occasions, either the body scanner didn't find my L2 or security ignored it.

On my very recent trip through security in Brisbane, my wife and I were asked if we had a pacemaker (no) but I showed my L2 which didn't raise any concern, so I walked through the metal detector.   It was only be chance that I was in the metal detector line. (We chuckled that we must have looked like we needed a pacemaker ;-) 

Anna, I think if you called Abbot about your incident, they will replace the sensor.

------------------------------
Jock

Original Message:
Sent: 11-01-2024 11:52
From: Anna
Subject: 'Green lane' for people with diabetes to navigate airport security

I have recently returned from Christmas with family in Perth. I use a Freestyle Libre 2 Sensor. The procedure on departure from Canberra was carried out with a minimum of fuss. I was directed around the scanner and patted down by a member of the security staff. My small bag of spare sensors was hand tested for chemicals. However, departure from Perth was a different matter. The member of security staff at the point where hand luggage is sent through didn't seem to understand what I was talking about. Another staff member said "I'll handle it". She walked off and never came back. I stood there and waited for a while. Another member of staff came up to me and directed me to go through the scanner. I explained the situation and she brought over a card with something printed on it. I told her that I was unable to read it without my glasses which were in my handbag going through security. She read out something about the technical details of the scanner and said it was safe. So I went through the scanner. The sensor I was wearing then proceeded to give very strange readings. I cross check with a blood test when they don't seem logical. After 24 hours, when I realised it was probably the airport body scanner that had caused the problem, so I removed the sensor and  replaced it. I'm going to be travelling around South America in September. Does anyone have experience of their airport?

------------------------------
Anna

Original Message:
Sent: 13-11-2023 10:46
From: Carolyn
Subject: 'Green lane' for people with diabetes to navigate airport security

I have just been overseas and the flight came back through Perth, WA.  I use a DexcomG6 Sensor and a TSlim pump, and I had extra sensors in a clear bag which I showed them.   I gave them my paperwork about the Dexcom G6 sensor and my pump that stated it should not go through xray or metal detectors.  The Security staff appeared totally unaware of the way passengers using these, should be checked.  Several of them looked at it, appeared unaware of procedure and said I had to wait for their manager,  and were quite rude. I told them I had been through other airports and all they did was let me though another way other than the scan machine, did a pat down on me and a swipe test on the items.  Still seemed unaware and said again I had to wait for the manager.  When he finally came, he was very rude.  I was finally able to be let though, had the pat down and swipe test.    It was not just that they were unaware of procedure, but their attitude to me at the time.  I ended up very distressed by it and stunned that this was happening in an Australian airport.

I have flown in and out of Brisbane & Sydney airports several times and have never had a problem.

Carolyn

------------------------------
Carolyn

Original Message:
Sent: 11-11-2023 11:16
From: Diabetes Australia Community team
Subject: 'Green lane' for people with diabetes to navigate airport security

------------------------------
Natasha, Ange and Anna

Membership and Community Team
community@diabetesaustralia.com.au
------------------------------

Anna, sorry to hear.   Which type of scanner did you go through - metal detector (electromagnetic) or the body scanner (mm radar - stand with legs and arms apart) ?

I've been through Darwin, Melbourne, Brisbane and Townsville without any problems with my L2 or security.  (Maybe only Brisbane & Melbourne had body scanners).  On one occasion, a body scanner found my L2 and I pulled up my sleeve to show security and was waved through without comment.  On other occasions, either the body scanner didn't find my L2 or security ignored it.

On my very recent trip through security in Brisbane, my wife and I were asked if we had a pacemaker (no) but I showed my L2 which didn't raise any concern, so I walked through the metal detector.   It was only be chance that I was in the metal detector line. (We chuckled that we must have looked like we needed a pacemaker ;-) 

Anna, I think if you called Abbot about your incident, they will replace the sensor.

I have recently returned from Christmas with family in Perth. I use a Freestyle Libre 2 Sensor. The procedure on departure from Canberra was carried out with a minimum of fuss. I was directed around the scanner and patted down by a member of the security staff. My small bag of spare sensors was hand tested for chemicals. However, departure from Perth was a different matter. The member of security staff at the point where hand luggage is sent through didn't seem to understand what I was talking about. Another staff member said "I'll handle it". She walked off and never came back. I stood there and waited for a while. Another member of staff came up to me and directed me to go through the scanner. I explained the situation and she brought over a card with something printed on it. I told her that I was unable to read it without my glasses which were in my handbag going through security. She read out something about the technical details of the scanner and said it was safe. So I went through the scanner. The sensor I was wearing then proceeded to give very strange readings. I cross check with a blood test when they don't seem logical. After 24 hours, when I realised it was probably the airport body scanner that had caused the problem, so I removed the sensor and  replaced it. I'm going to be travelling around South America in September. Does anyone have experience of their airport?

I have just been overseas and the flight came back through Perth, WA.  I use a DexcomG6 Sensor and a TSlim pump, and I had extra sensors in a clear bag which I showed them.   I gave them my paperwork about the Dexcom G6 sensor and my pump that stated it should not go through xray or metal detectors.  The Security staff appeared totally unaware of the way passengers using these, should be checked.  Several of them looked at it, appeared unaware of procedure and said I had to wait for their manager,  and were quite rude. I told them I had been through other airports and all they did was let me though another way other than the scan machine, did a pat down on me and a swipe test on the items.  Still seemed unaware and said again I had to wait for the manager.  When he finally came, he was very rude.  I was finally able to be let though, had the pat down and swipe test.    It was not just that they were unaware of procedure, but their attitude to me at the time.  I ended up very distressed by it and stunned that this was happening in an Australian airport.

I have flown in and out of Brisbane & Sydney airports several times and have never had a problem.

Carolyn