Hi Michele
What a pickle. I had a whole box of sensors that were faulty. Each week, same as you, sleepless nights and constant alarms. I now run my pump in manual because that was awful and it left me feeling angry about the 'intrusion diabetes has in my life. Medtronic replaced the whole lot but I practically had to give them my first born as surety that I was not an idiot and knew exactly how to charge a transmitter and insert a sensor. The medtronics staff were only doing their jobs and were always so patient with me when I had clocked up double figure in hours on the phone in a period of 6 weeks and was getting quite grumpy.
Then my 4 month old brand new pump started chewing its way through lithium batteries. New battery every three days. I needed to call them 3 times to trouble shoot so they knew it wasn't a one off fault with the battery. 3 different battery changes, from different packets, all lasting 3 days.
Sometimes I wonder if CGM and pump therapy is easier as it can be so frustrating, but I feel lucky to have a pump through my private health and now with the cheap sensors, I won't be so inclined to call on day 4 of 7 if I have a blow out.
The roll-out is great and will save us all a lot of money and time on the phone.
Jane
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Jane
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Original Message:
Sent: 04-08-2022 10:45
From: Michele
Subject: Medtronic CGM users on subscription
Good news!
I got the credit from my 18 June payment refunded today (4 August). Just cost me $9.90 for return post. They probably would refund that too but it's a hassle for me during business hours to ring and wait on hold as I am at work also during those same hours.
My experience hasn't been great always though. I was so frustrated when I initially got a new blue tooth transmitter from Medtronic to find, after heaps of support phone calls, that the transmitter's internal battery was faulty. Then I got the run around as they said it was out of warranty even though they had sent it to me 4 weeks earlier. It was distressing! So many failed sensors and initially they put it down to user error. Long story short - they did send a replacement transmitter and I've been going fine ever since.
They did replace the sensors. But they couldn't take back my tears of a month of alarms and failed sensors where they continued to say it was likely user error - not charging long enough/bad site/tape too tight/tape too loose/flat battery in charger/didn't charge it sufficiently the first time at initial use.
But no it was, sent me out an old transmitter that was out of warranty before I got it!
Sorry about the whinge...
Original Message:
Sent: 8/3/2022 8:21:00 AM
From: David
Subject: RE: Medtronic CGM users on subscription
Dear all,
I had a different experience with Medtronic. I am on a 670g. They offered me a 780g for the remainder of the 670g warranty period. I accepted. They subsequently told me to order the G3 transmitter with Bluetooth AND to cancel my subscription. That I did. No problems. Left hands and right hands in organisation seldom know what the other is doing. All gets down to individuals.
So, I have no issues with Medtronic. It worked for me although I am still waiting on the 780g.
BTW, the new and free sensor kit came with 5 sensors. NDSS works.
Cheers
David
Adjunct Professor David H McKinnon
School of Education
Edith Cowan University
Joondalup 6027, Perth
Western Australia
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Original Message:
Sent: 8/3/2022 7:08:00 AM
From: Michele
Subject: RE: Medtronic CGM users on subscription
Hi Jane,
I had the same problem.
Medtronic told me to return the box of sensors so I posted it back (at my expense). Last Thursday the sensors arrived in Medtronic's PO Box, so I rang back (as they had told me to do once I had tracked the return) and requested the refund. The person on the phone told me it takes about a month for Medtronic to collect from the PO Box. I was not happy at all with that response for obvious reasons. The person on the phone then agreed to action the refund process which would take 3-4 working days to appear in my account. I am on day 4 and there is no credit back to my credit card.
I think it is a little strange that to be approved for the 'early' subsidy (starting in July) you had to be an existing customer and there was a 'check' with Medtronic to confirm.
At this point I'm $287.50 out of pocket for sensors for July :(. Medtronic knew the change was happening so I'm disappointed that they have made it difficult for their subscribers.
I am hoping the credit will appear soon so I don't need to chase up with another phone call. I can't sit in hold when I'm at work.
As it's a monthly subscription it's likely that we've all been stung.
Thanks for the notice Jane. I think
Medtronic are cheeky to get you to do the job that they should have done. There was lots of warning in the lead up to the election for them to plan for the change.
BUT... I am grateful for the subsidy!
Michele
Original Message:
Sent: 8/2/2022 3:55:00 AM
From: Jane
Subject: Medtronic CGM users on subscription
Hi all Medtronic CGM users.
Today I received an email from Medtronic to say that my box of 5 sensors had been dispatched from their depot. On checking my bank account, a payment of $250 had also been taken as the monthly fee.
I contacted Medtronic and after a significant period on hold, I spoke to a lady who revered the transaction and will refund my $250. She will send me an email in order for me to return the sensors free of charge. (I had tried many times to contact them in the first half of July to chat too them about this issue but they were so busy, and now i am travelling. I could not hang on the phone due to work commitments.)
The lady from medtronic said that they have been very disappointed that NDSS have not informed their customers to cancel their subscription.... I suppose medtronic could have, but this is not their rollout, they are only the supplier.
Anyway the purpose of this message is to pass on that Medtronic asked me to let anyone know that was using a subscription to cancel it so they are not placed in the same position as me.
I feel very confident in medtronic that they will continue to give refunds for a period of time. I've always found them extremely professional to deal with.
Cheers
Jane